Shipping policy
Every order ships free. No minimum, no code, nothing to qualify for — Free Shipping is already selected when you reach checkout.
Shipping options
| Service | Cost | Arrives after dispatch |
|---|---|---|
| Free Shipping | Free on every order | 4 to 7 business days |
| Priority Shipping | $18.95 | 3 to 5 business days |
Processing time
Orders are processed within 1 business day on every service, including free shipping. Orders placed on a weekend or a public holiday are processed the next business day.
The delivery windows above are counted after your parcel is dispatched, so a free-shipping order typically arrives within 5 to 8 business days of you placing it.
Tracking
You will get an order confirmation by email straight away, and a second email with a tracking number as soon as your parcel leaves the warehouse. Tracking can take up to 24 hours to start updating after you receive it — that is normal and does not mean anything is wrong.
Where we ship
We ship within the United States, including PO boxes and APO/FPO addresses. We do not currently ship internationally.
If something goes wrong
Delays. Occasionally a parcel is held up by weather or a carrier backlog. If your tracking has not moved for five business days, email us and we will chase the carrier for you.
Wrong or incomplete address. Please check your address at checkout. If a parcel is returned to us as undeliverable we will contact you and reship it at no cost to you.
Lost or damaged. If your parcel arrives damaged, or tracking says delivered and you cannot find it, contact us within 30 days of dispatch. We will replace it or refund you in full. You will not be asked to pay anything.
Questions
Email support@pickleballgearco.com or call +1 830-407-3544, Monday to Sunday, 8:00 AM to 7:00 PM CT. We answer every message.