Refund policy

Returns are free. We pay the return shipping. If a paddle does not suit you, send it back and it costs you nothing.

Return window

You have 30 days from the day your order is delivered to start a return.

How to start a return

  1. Email support@pickleballgearco.com with your order number and which items you are sending back.
  2. We reply with a prepaid return label — usually the same business day, and always within one.
  3. Print the label, put the items back in their original packaging, and drop the parcel off.

Please wait for the label before sending anything, so your return reaches the right address and stays free.

Condition

Items should come back unused and in their original packaging with any included accessories. Paddles that have been played with, grips that have been fitted, and opened ball packs cannot be resold, so those can only be returned if they are faulty.

Trying a paddle indoors to check the grip and weight is fine. That is not "used".

Faulty, damaged, or not what you ordered

Tell us within 30 days of delivery and send a photo. We will replace the item or refund you in full, whichever you prefer, and in most cases we will not ask you to send the original back.

Refunds

We process your refund within 3 business days of your return arriving, to the original payment method. Your bank usually takes a further 5 to 10 business days to show it. We refund the full amount you paid, including any Priority Shipping you were charged on a faulty or incorrect order.

Exchanges

Want a different model, weight, or colour? Say so when you start the return and we will send the replacement as soon as the original is on its way back, so you are not waiting twice.

Cancelling an order

Email us as soon as you can. If your order has not been dispatched we will cancel it and refund you in full. If it has already gone out, treat it as a normal free return.

Questions

Email support@pickleballgearco.com or call +1 830-407-3544, Monday to Sunday, 8:00 AM to 7:00 PM CT.